FAQs

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• How do I measure a door/window?

  Our measuring guides for UPVC and aluminium can be found here which provides you with all the information you require.

• Where do you deliver?

  We currently deliver to the following postcodes;
  • Scotland: FK,G,KY,KA,ML,HE,DG,TD
  • North:CA,NE,DH,SR,LA,DL,TS,BD,HG,YO,LS,HX,HD,WF,HU,S,DN,DE,NG,LN
  • North West: PR,FY,BB,L,WN,BL,OL,M,WA,CH,CW,SK,CW
  • Midlands: ST,TF,WV,WS,DY,B,WR,GL,CV,LE,NN,PE,OX,MK
  • London
  • South West: SN,BS,BA,DT,SP,BH,SN
  • South Est: RG,SO,GU,RH,CM,SS,CO,SG,LU,AL,HP
  • East Anglia: CB
  

• How much does it cost to deliver?

  • Scotland: £50
  • North: £30
  • North West: £50
  • Midlands: £60
  • London: £100
  • South West: £100
  • South East: £100
  • East Anglia: £80

• What are your current lead times?

  • White UPVC: Collection 2 weeks, delivery 2-3 weeks
  • Coloured UPVC (excluding black): Collection 2-3 weeks, delivery 3-4 weeks
  • Black & black/white UPVC: Collection and delivery both up to 6 weeks
  • Bifolds (Single colour, and stock dual colour): Collection and delivery both 2-3 weeks
  • Aluminium windows and doors (single colour): Collection and delivery both 3-4 weeks
  • Aluminium windows, doors and Bifolds (dual colour): Collection and delivery both up to 6 weeks
  • Aluspace: Collection 3 weeks, delivery 3-4 weeks

• What are your guarantees?

  You can find all the information on the comprehensive guarantees we offer here.

• What are your payment options?

  We require a 50% deposit upon order and the remaining balance is to be paid on collection or delivery. Payments can be made by cash (at our trade counter or to delivery driver), via credit card on the phone or by BACS.

• Do you provide an installation service?

  We unfortunately do not provide an installation service. Installation guides for our products can be found here.

• Can I amend an existing order?

  We request that any amendments to orders be made within 48 hours of your order being placed. In order to keep lead times low, we like to programme orders and start the manufacture process as soon as possible.

• Can I cancel my order?

  We request that any cancellations be made within 48 hours of an order being placed.

• Can I amend/cancel my delivery?

  No changes to delivery days or address can be made within 72 hours of delivery.

• Do I need to be present when delivery is made?

  We offer a curb side delivery service. Someone will need to be present to accept and pay for goods as well as help our driver offload. Should no one be present at the site address on delivery, the goods will be returned and an additional delivery fee incurred.

• What if I have a problem with my purchase?

  Our products are quality checked before leaving our factory, but should in the unlikely event you notice any imperfections/damage please notify the delivery driver. We request that you also take pictures of the issue(s) and send them to our office at insert email here, and we will organise a replacement as soon as possible. Goods should only be signed for in good condition. If damage is raised after they have been signed for, we will not accept responsibility for damage.
  
  Please refer to our full guidance on returns here.

• What profile do you use?

  • UPVC products: Eurocell logic
  • Aluminium Bifolds: Visofold 1000 slim
  • Aluminium patios: Visoglide plus
  • Aluminium windows: Alitherm 600 (618)
  • Aluspace
  • Eurocell Syncro (UPVC Patios)

• What are the U values for your products?

  This is based on our standard 28mm double glazed units ( spec; 4mm glass, 20mm black warm edge spacer, 4mm ecopane, argon)
  Please note, there is no u value for Aluspace products as they are for internal use only
  
  U Values (based on our standard double glazed units – 28mm ‘a’ rated low e):
  
  UPVC window: 1.3
  UPVC door (fully glazed): 1.3
  UPVC Patios: 1.3
  Aluminium Patios: 1.7
  Aluminium Bifolds: 1.5
  Aluminium windows: 1.7
  Aluminium doors (single and french): 1.5

• Do I need trickle vents?

  Trickle vents are not provided as standard on orders, and will need to be requested. Whether trickle vents are required on your project will depend upon the current ventilation in the property. Please refer to Document F for the current regulations on trickle vents. (Document F link here)

• When will I need toughened glass?

  Anything below 800mm from floor level will need to be toughened glass. Glass in doors or when there are frames coupled to a door, will need to be toughened.

• Can I get a FENSA certificate?

  FENSA certification certifies the actual installation and not the products being installed. Your installer should issue a FENSA certificate if registered. If your installer is not registered, or if you are installing yourself, you can certify your installation by contacting your local council. For more information, or to find a local FENSA approved installer, please visit www.FENSA.org.uk.

• I am trade, how do I open an account?

  You can contact us to request a credit application form, but we do request that you have had a couple of proforma jobs from us initially.